General conditions of Sale
1. Ownership of the site
The website www.christyle.store is owned by Thorild S.R.L. with registered office in Via Luigi Vanvitelli, 2 - 90145 Palermo - P.I. 06864570822, registration in the Palermo / Enna Company Register n. REA PA-421294 - and is aimed at the retail sale of products and services online.
2. Applicable law
The purchase and sale of products and services by electronic means is governed by articles from 45 to 67 "Consumer rights" of Legislative Decree 6 September 2005 n. 206 (Consumer Code) and subsequent amendments. and by Legislative Decree 9 April 2003 n. 70 in the field of electronic commerce. The sales contract stipulated between the Customer and THORILD S.R.L. will be governed and interpreted in accordance with Italian law.
3. Conclusion of the contract and acceptance of the general conditions of sale.
The contract stipulated between Thorild S.R.L. and the Customer must be considered concluded when the order forwarded by the Customer - in compliance with the purchase procedure indicated on the Site - reaches the Site address. The order sent by the Customer will be binding on Thorild S.R.L. only if the entire purchase procedure has been completed regularly and correctly, without any indication of error messages from the Site. By submitting the order to Thorild S.R.L. , the Customer acknowledges and declares to have read all the information provided during the purchase procedure and to fully accept the general conditions of sale
4. How to purchase
The Customer can only purchase the products in the catalog of the Site at the time of placing the order, as described in the relevant technical-information sheets. The order cannot be placed in relation to products which, although present in the Site catalog, are indicated as not available. In any case, the products on the Site are offered until their availability is exhausted. Correct receipt of the order is confirmed by Thorild S.R.L. by means of an e-mail communication, sent to the e-mail address indicated by the Customer at the time of the order. The confirmation communication will contain the identification number, the date and time of placing the order, the indication of the products purchased, the relative price, the delivery costs, the data provided by the Customer for billing and delivery, the method of payment chosen by the Customer and a summary of the general conditions of sale. The Customer must immediately check the content of the communication and immediately report any errors or omissions.
5. Methods of payment
In cases of purchase of goods with a credit card payment method, at the same time as the online transaction is concluded, the relevant issuing company will only authorize the commitment of the amount relating to the purchase made. The amount relating to the ordered goods will actually be charged to the Customer's credit card upon issuing the invoice.
Payment with electronic money through the PayPal ® service.
The method of payment with electronic money through the PayPal ® service is subject to the limits indicated from time to time in the purchase procedure that the Customer must follow for placing the order. This payment system requires the Customer to open an account on PayPal® and accept the rules of the related service
Advance Bank Transfer.
In case of payment by bank transfer in advance, the execution of the delivery of the order ordered by the Customer will be kept suspended until the amount due has been credited to the THORILD SRL bank account. The transfer must be made by the Customer within three working days from receipt of the e-mail certifying receipt of the order and the Customer must provide proof of the transfer order by sending a copy of the e-mail to email@example.com - - within three working days of receiving the e-mail certifies the receipt of the order. The crediting of the remitted amount to the account of THORILD S.R.L. must take place within eight working days of receiving the e-mail confirming the receipt of the order. Once one of the three terms mentioned above has expired in vain, the order will be automatically canceled and will not be processed. The purpose of the bank transfer must include: i) name and surname, company name or name of the order holder; ii) the order reference number; iii) the date the order was placed.
6. Delivery methods and costs
For each order placed on the Site, it will be the responsibility of the Customer, when entering the same, to request the issuance of the invoice, if necessary. For the issuance of the invoice, the information provided by the Customer at the time of the order is valid. No change in the invoice will be possible after it has been issued. THORILD S.R.L. send the invoice by e-mail to the holder of the order, pursuant to Article 14 of Presidential Decree 445/2000 and DL 52/2004.
Delivery costs are charged to the Customer, to the extent indicated in the order receipt. The payment for the goods by the Customer will be made using the method chosen when placing the order. As required by current legislation, the maximum deadline for reporting transport damage is 8 days from the moment the order is received.
Without prejudice to the term of thirty days from receipt of the order, the times established for the delivery of the goods must be considered indicative. There is no telephone notice to the customer by the courier. In case of absence of the Customer, a second passage or a telephone contact by the courier is foreseen to arrange a return within the following 24 hours. In the event of a negative result even in the return, the order will be considered canceled due to the impossibility of carrying out the delivery. Any amount already paid by the Customer will be returned to them, with the deduction of the costs incurred for delivery attempts.
If THORILD S.R.L. is unable to deliver the ordered goods as a result of its unavailability, even temporary. it will promptly notify the Customer by e-mail. Any amount already paid by the Customer will be refunded as soon as possible, and in any case no later than thirty days from receipt of the purchase order.
7. Right of withdrawal
Pursuant to art. 64 of Legislative Decree no. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases the goods for purposes unrelated to any business or professional activity carried out, or does not make the purchase by indicating a VAT number in the order form), has right to withdraw from the contract for any reason, without the need to provide explanations and without any penalty, except as indicated in the following articles. This legislation provides in favor of the consumer the right to withdraw from contracts or contractual proposals, guaranteeing him the right to return the purchased product and to obtain reimbursement of the expenses incurred. The right of withdrawal does not apply to audiovisual products and sealed computer software products opened by the consumer, nor to sealed goods that do not lend themselves to being returned for hygienic reasons or related to health protection that have been opened after delivery.
The Customer is responsible for the decrease in the value of the goods resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products, i.e .:
- In the absence of the original packaging.
- In the absence of integral elements of the product (accessories, cables, instruction manuals, etc.)
The right of withdrawal is reserved exclusively for consumers (natural persons who purchase goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal persons and by natural persons acting for purposes related to the activity professionally carried out.
The costs of returning the product are charged to the customer. The purchased product must be returned intact and in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). In all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.
The right of withdrawal lapses in the event of a defect in the substantial integrity of the returned goods, and so by way of example in the case of: i) lack of the external packaging and / or the original internal packaging; ii) absence of integral elements of the product (accessories, cables, manuals, parts, etc.); iii) damage to the product for reasons other than its transport; iv) abnormal state of conservation. In the event of the Customer forfeiture of the right of withdrawal, THORILD S.R.L. will return the purchased product to the customer, charging the shipping costs to the customer.
The legal guarantee in favor of the consumer customer covers the lack of conformity, existing at the time of delivery of the goods, which occurred within two years of delivery of the goods. The lack of conformity must be communicated, under penalty of forfeiture, within two months from the date on which the consumer discovered the defect. The action against the seller is prescribed in any case within twenty-six months from the delivery of the goods. In the event of a lack of conformity, the consumer customer has the right to restore, without charge, the conformity of the goods by repair or replacement, or to an appropriate reduction in the price or termination of the contract, according to the provisions of art 130 of Legislative Decree no. 206/2005. Within two months of the discovery of the defect and in any case within a maximum of twenty-six months from receipt of the goods, the Customer must send a communication, in which he requests the elimination of the lack of conformity. Upon receipt of the communication, the Customer Service will contact the Customer to communicate the methods and the return number. The product must be returned by the Customer, possibly in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). In all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided. Once the product returned by the Customer has been checked, THORILD S.R.L. will replace or repair and ship the product itself, except for the provisions of art. 130 of Legislative Decree no. 206/2005. If, following an intervention by an Authorized Service Center, it is found that the reported defect does not integrate a lack of conformity pursuant to articles 128 and following of Legislative Decree no. 206/2005, the Customer will be charged for any verification and restoration costs requested by the Authorized Service Center, as well as the transport costs incurred.
Any external damage to the packaging must be immediately reported to the Courier by affixing a SPECIFIC RESERVE FOR DAMAGE FOUND on the delivery receipt. As required by current legislation, the maximum deadline for reporting transport damage is 8 days from the moment of receipt.
The Customer has a period of 14 (fourteen) days to withdraw. The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this period, the Customer must notify THORILD S.R.L. the will to withdraw from the contract by e-mail to the address firstname.lastname@example.org.